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Customer-centric systems for the energy market

Solutions for the energy industry

The energy industry is fiercely competitive and highly regulated. Only businesses with a creative approach, outstanding customer service, and stamina survive. So how you interact and communicate with your customer base can make the difference between success and… well, we won’t mention that bit.

 

At Redfish, we’ve been providing bespoke, tailored business management software to the energy industry for many years. Our solutions are designed by experts in the sector who understand how small USPs can have a huge impact. Simple sign up. Easy, fast switching. Accurate data collection. An intuitive user interface. All these factors will support the inspired pricing structures you create… and help your energy business flourish.

 

For ambitious energy businesses seeking an innovative approach, we at Redfish understand exactly how you need to connect with your market. By providing you with a fully supported, flexible, customer-oriented, scalable system that will grow as you grow, you can concentrate on rocketing your business up to the next level.

 

Are you keen to see your business fly? Read on…

 

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At a glance

Our cloud-based energy management software:

  • Is designed by energy sector experts 

  • Is fully configurable, flexible and scalable

  • Has customer facing communication at its core 

  • Offers complete process management from start to finish

  • Is innovative but intuitive to use 

 

Key Features

  • Powerful quote engine

  • Flexible tariff management

  • Intuitive on-boarding

  • Effective supply verification

  • Configurable fast switching

  • Comprehensive financial control

Full details on energy below,

Powerful Quote Engine & On-boarding

Quote engine

Powerful quote engine providing industry required information in a meaningful, engaging way, with cross-selling opportunities when available.

Tariff management

Flexible, configurable tariff management facilitating engaging quote creation and increasing potential for customer retention.

Intuitive customer sign-up

Very simple-to-use customer sign up process ensuring the quality of data collected is high whilst keeping the customer engaged.

Supply verification

Automated address matching and verification of bank details etc. facilitating high quality data collection for faster switching.

Configurable switching

Easy-to-trigger switching process ensuring faster response times whilst gathering high quality information, tailored to your business processes.

Automated start letter

System produced start letter reducing manual input whilst ensuring customer service remains outstanding.

Objection management

Comment overview and tracking of objections, e.g. those triggered by a direct debit review.

Full change of tenancy management

Automated checking process for change of tenancy tallying the customer exchange details.

Customer Relationship Management

Configurable communication setup

Facility to automate and control the creation of both paper-based and electronic welcome packs, and other customer specific communications e.g. meter reading requests etc.

Meter readings and verification

Validation and sensibleness checking on customer submitted meter readings, verifying and confirming readings back to the customer automatically.

Fixed term contract renewals

Automated contract renewal reminders sent either electronically or via direct mail, as required, facilitating increased customer retention.

Customer interaction comments

Scripting facility to support customer contact responses, including comment harvesting and analysis.

Automated price change communications

Automated price change updates issued electronically or via direct mail, as required. Saving your business time and manpower.

Customised letters, bill layouts and emails

Configurable bill layouts, electronic communications, and headed letters, ensuring brand messaging remains professional and consistent.

Automated management of electronic vs paper-based customers

Ensuring industry standards and regulatory requirements are met and facilitating an engaging customer experience.

Billing Engine & Financial Control

Credit control

Fully automated billing engine facilitating accurate, timely customer invoicing, payment checking, and cash flow monitoring. Paper-based or electronic invoices sent as required.

Debt management

Real-time payment monitoring and debt management, ensuring outstanding payments are kept to a minimum and managed in a timely fashion.

Automated direct debit against usage review

Automated usage against payment review, and automatic adjustment to direct debit payments when required.

Interface to external direct debit systems and bureaus

Configurable interface/API for external direct debit systems and bureaus, ensuring easy setup and ongoing management.

Reporting

Fully configurable reporting

Highly flexible reporting system that facilitates configuration of a multitude of management reports, providing real-time, up-to-the minute information with just a click.

Change of Tenancy reporting

Full overview and management reporting of Change of Tenancy status accounts, ensuring best practice performance and that industry regulatory requirements are met.

OFGEM reporting

Fully configurable reporting capability to ensure mandatory OFGEM reporting is accurate and produced on time.

Flexible financial reporting

Fully configurable financial reporting, including reports such as income forecasting, facilitating swift decision making and best practice business management.

Next Steps...

We’ll help you every step of the way

In a busy, competitive industry, switching from an existing system can be a daunting prospect. However at Redfish, we support each customer every step of the way to ensure their energy business enjoys a smooth transition with minimum disruption.

We provide...

initial training and guidance, backed by full help desk support. And this is then followed up with on-going biannual upgrades, further user training, and continuous client account management. Be assured, you are never in this alone.

To find out more...

about how our energy management software can improve customer acquisition, customer service, and customer retention… please give us a call on 01536 527150 or email enquiry@redfishuk.com.