Customer-centric systems for the energy market
Solutions for the energy industry
The energy industry is fiercely competitive and highly regulated. Only businesses with a creative approach, outstanding customer service, and stamina survive. So how you interact and communicate with your customer base can make the difference between success and… well, we won’t mention that bit.
At Redfish, we’ve been providing bespoke, tailored business management software to the energy industry for many years. Our solutions are designed by experts in the sector who understand how small USPs can have a huge impact. Simple sign up. Easy, fast switching. Accurate data collection. An intuitive user interface. All these factors will support the inspired pricing structures you create… and help your energy business flourish.
For ambitious energy businesses seeking an innovative approach, we at Redfish understand exactly how you need to connect with your market. By providing you with a fully supported, flexible, customer-oriented, scalable system that will grow as you grow, you can concentrate on rocketing your business up to the next level.
Are you keen to see your business fly? Read on…
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At a glance
Our cloud-based energy management software:
Is designed by energy sector experts
Is fully configurable, flexible and scalable
Has customer facing communication at its core
Offers complete process management from start to finish
Is innovative but intuitive to use
Powerful quote engine
Flexible tariff management
Effective supply verification
Configurable fast switching
Comprehensive financial control
Full details on energy below,
Powerful Quote Engine & On-boarding
Powerful quote engine providing industry required information in a meaningful, engaging way, with cross-selling opportunities when available.
Flexible, configurable tariff management facilitating engaging quote creation and increasing potential for customer retention.
Intuitive customer sign-up
Very simple-to-use customer sign up process ensuring the quality of data collected is high whilst keeping the customer engaged.
Automated address matching and verification of bank details etc. facilitating high quality data collection for faster switching.
Easy-to-trigger switching process ensuring faster response times whilst gathering high quality information, tailored to your business processes.
Automated start letter
System produced start letter reducing manual input whilst ensuring customer service remains outstanding.
Comment overview and tracking of objections, e.g. those triggered by a direct debit review.
Full change of tenancy management
Automated checking process for change of tenancy tallying the customer exchange details.
Customer Relationship Management
Configurable communication setup
Facility to automate and control the creation of both paper-based and electronic welcome packs, and other customer specific communications e.g. meter reading requests etc.
Meter readings and verification
Validation and sensibleness checking on customer submitted meter readings, verifying and confirming readings back to the customer automatically.
Fixed term contract renewals
Automated contract renewal reminders sent either electronically or via direct mail, as required, facilitating increased customer retention.
Customer interaction comments
Scripting facility to support customer contact responses, including comment harvesting and analysis.
Automated price change communications
Automated price change updates issued electronically or via direct mail, as required. Saving your business time and manpower.
Customised letters, bill layouts and emails
Configurable bill layouts, electronic communications, and headed letters, ensuring brand messaging remains professional and consistent.
Automated management of electronic vs paper-based customers
Ensuring industry standards and regulatory requirements are met and facilitating an engaging customer experience.
Billing Engine & Financial Control
Fully automated billing engine facilitating accurate, timely customer invoicing, payment checking, and cash flow monitoring. Paper-based or electronic invoices sent as required.
Real-time payment monitoring and debt management, ensuring outstanding payments are kept to a minimum and managed in a timely fashion.
Automated direct debit against usage review
Automated usage against payment review, and automatic adjustment to direct debit payments when required.
Interface to external direct debit systems and bureaus
Configurable interface/API for external direct debit systems and bureaus, ensuring easy setup and ongoing management.
Fully configurable reporting
Highly flexible reporting system that facilitates configuration of a multitude of management reports, providing real-time, up-to-the minute information with just a click.
Change of Tenancy reporting
Full overview and management reporting of Change of Tenancy status accounts, ensuring best practice performance and that industry regulatory requirements are met.
Fully configurable reporting capability to ensure mandatory OFGEM reporting is accurate and produced on time.
Flexible financial reporting
Fully configurable financial reporting, including reports such as income forecasting, facilitating swift decision making and best practice business management.
We’ll help you every step of the way
In a busy, competitive industry, switching from an existing system can be a daunting prospect. However at Redfish, we support each customer every step of the way to ensure their energy business enjoys a smooth transition with minimum disruption.
initial training and guidance, backed by full help desk support. And this is then followed up with on-going biannual upgrades, further user training, and continuous client account management. Be assured, you are never in this alone.
To find out more...
about how our energy management software can improve customer acquisition, customer service, and customer retention… please give us a call on 01536 527150 or email email@example.com.