Customer-centric systems for the energy market
Solutions for the energy industry
The energy industry is fiercely competitive and highly regulated. Only businesses with a creative approach, outstanding customer service, and stamina survive. So how you interact and communicate with your customer base can make the difference between success and… well, we won’t mention that bit.
At Redfish, we’ve been providing bespoke, tailored business management software to the energy industry for many years. Our solutions are designed by experts in the sector who understand how small USPs can have a huge impact. Simple sign up. Easy, fast switching. Accurate data collection. An intuitive user interface. All these factors will support the inspired pricing structures you create… and help your energy business flourish.
For ambitious energy businesses seeking an innovative approach, we at Redfish understand exactly how you need to connect with your market. By providing you with a fully supported, flexible, customer-oriented, scalable system that will grow as you grow, you can concentrate on rocketing your business up to the next level.
Are you keen to see your business fly? Read on…
Call us on 01536 527150
At a glance
Our cloud-based energy management software
- Is designed by energy sector experts
- Is fully configurable, flexible and scalable
- Has customer facing communication at its core
- Offers complete process management from start to finish
- Is innovative but intuitive to use
Key Features
- Powerful quote engine
- Flexible tariff management
- Intuitive on-boarding
- Effective supply verification
- Configurable fast switching
- Comprehensive financial control
Latest Features
DD Adequacy Reviews
Includes key functions to ensure that the customer billing is accurate and with automated meter read validations and fixed term renewals. direct Debits adequacy are reviewed.
End to End Solution
A full end to end solution throughout the customer lifecycle ensuring that the process from sign up, through supply and even loss is supported by automated processes.
Management Dashboard
Simple effective dashboard showing where essential data or tasks have been completed . An up to date status of key processes ensuring they are completed within regulatory timescales.
Tariff Management
Full control of their tariff offerings, with the ability to launch tariffs whenever needed, to increase and decrease tariff prices with ease. Whilst automatically reflecting these in communication and billing for customers.
Powerful Quote Engine & On-boarding
Quote engine
Powerful quote engine providing industry required information in a meaningful, engaging way, with cross-selling opportunities when available.
Tariff management
Flexible, configurable tariff management facilitating engaging quote creation and increasing potential for customer retention.
Intuitive customer sign-up
Very simple-to-use customer sign up process ensuring the quality of data collected is high whilst keeping the customer engaged.
Supply verification
Automated address matching and verification of bank details etc. facilitating high quality data collection for faster switching.
Configurable switching
Easy-to-trigger switching process ensuring faster response times whilst gathering high quality information, tailored to your business processes.
Automated start letter
System produced start letter reducing manual input whilst ensuring customer service remains outstanding.
Objection management
Comment overview and tracking of objections, e.g. those triggered by a direct debit review.
Full change of tenancy management
Automated checking process for change of tenancy tallying the customer exchange details.
Customer Relationship Management
Configurable communication setup
Facility to automate and control the creation of both paper-based and electronic welcome packs, and other customer specific communications e.g. meter reading requests etc.
Meter readings and verification
Validation and sensibleness checking on customer submitted meter readings, verifying and confirming readings back to the customer automatically.
Fixed term contract renewals
Automated contract renewal reminders sent either electronically or via direct mail, as required, facilitating increased customer retention.
Customer interaction comments
Scripting facility to support customer contact responses, including comment harvesting and analysis.
Automated price change communications
Automated price change updates issued electronically or via direct mail, as required. Saving your business time and manpower.
Customised letters, bill layouts and emails
Configurable bill layouts, electronic communications, and headed letters, ensuring brand messaging remains professional and consistent.
Automated management of electronic vs paper-based customers
Ensuring industry standards and regulatory requirements are met and facilitating an engaging customer experience.
Billing Engine & Financial Control
Credit control
Fully automated billing engine facilitating accurate, timely customer invoicing, payment checking, and cash flow monitoring. Paper-based or electronic invoices sent as required.
Debt management
Real-time payment monitoring and debt management, ensuring outstanding payments are kept to a minimum and managed in a timely fashion.
Automated direct debit against usage review
Automated usage against payment review, and automatic adjustment to direct debit payments when required.
Interface to external direct debit systems and bureaus
Configurable interface/API for external direct debit systems and bureaus, ensuring easy setup and ongoing management.
Reporting
Fully configurable reporting
Highly flexible reporting system that facilitates configuration of a multitude of management reports, providing real-time, up-to-the minute information with just a click.
Change of Tenancy reporting
Full overview and management reporting of Change of Tenancy status accounts, ensuring best practice performance and that industry regulatory requirements are met.
OFGEM reporting
Fully configurable reporting capability to ensure mandatory OFGEM reporting is accurate and produced on time.
Flexible financial reporting
Fully configurable financial reporting, including reports such as income forecasting, facilitating swift decision making and best practice business management.
Next Steps
We’ll help you every step of the way
In a busy, competitive industry, switching from an existing system can be a daunting prospect. However at Redfish, we support each customer every step of the way to ensure their energy business enjoys a smooth transition with minimum disruption.
We provide...
Initial training and guidance, backed by full help desk support. And this is then followed up with on-going biannual upgrades, further user training, and continuous client account management. Be assured, you are never in this alone.
Download our product PDF
See how our energy management software can improve customer acquisition, customer service, and customer retention.
Red Fish sets the right tone
Ken Bastian , Foxglove EnergyAs a relatively small energy supplier, our company built a team that had previous experience in FinTech. With prior knowledge in Change and technology transformation, we had a clear understanding of the right technology and solution provider to support our customer engagement, journey and growth plans. Foremost in our minds was a partner who was flexible and nimble, whilst also being robust and resilient in maintaining Change Management best practice. Red Fish leadership sets the right tone, engagement and target the appropriate skills and deliver with agility and quality. Red Fish have been a reliable and assured partner in supporting our growth in what is a very volatile energy supply market, brought home even more in these last few months of Covid-19 uncertainty. Red Fish have provided excellent business continuity and demonstrated that we made the right selection in partnering with them as our CRM and Billing provider, increasing certainty in our flight path to achieving increasing customer numbers, customer service ratings and profitability. More importantly, in a highly regulated industry with strict compliance obligations, Red Fish systems have underpinned us as an energy retailer in treating our customers fairly and responsibly. I envisage that we will continue to build and forge a more enduring relationship with Red Fish Systems.